Terms of Service

• In the Introduction, a reference was added to our newly obtained Irish remote bookmaker license (Ireland).
  
  
• In the Definitions section, new definitions were added in accordance with the newly obtained Irish remote bookmaker license.
  
  
• In the Games section, clause 22 has been updated to reflect new details of the Irish license.
  
  
• In the Player Financial Protection section, clause 109(e) was modified to reflect changes in self-exclusion and expiration rules specifically applicable to Irish players.
  
  
• In the Complaints section, clause 160(b) was added to define the details of the ODR platform.
  
  

• GENERAL TERMS & CONDITIONS
  
  
• PRIVACY POLICY — http://V-Bet.com/privacy
  
  
• ANTI-MONEY LAUNDERING POLICY — http://V-Bet.com/aml
  
  
• RESPONSIBLE GAMING POLICY — http://V-Bet.com/responsiblegaming
  
  
• SECURITY POLICY — http://V-Bet.com/security
  
  
• COOKIE POLICY — http://V-Bet.com/cookies
  
  

• The following words and terms shall be interpreted as follows unless the context clearly implies otherwise:
  
  
• “Account” refers to the personal account opened by a Player with the Condor Group (as defined below) and maintained by the Condor Group to allow the Player to place a Bet;
  
  
• “Applicable Court” refers to the courts of Malta in relation to Games operated by Condor Malta;
  
  
• “Application Form” means the form that a person must complete to open an Account with the Condor Group;
  
  
• “Bet(s)” refers to the act of placing a bet on a Malta game;
  
  
• “Bonus” refers to specific promotions that may be available from time to time, each governed by its own Bonus Terms and Conditions which will be presented on the Website;
  
  
• “Cancellation” refers to cases in which a Bet is canceled or where the agreement between the Player and the Condor Group is deemed invalid. In such cases, we provide a full refund to the Player;
  
  
• “Condor Group” refers to Condor Malta and Condor Gaming;
  
  
• “Games” refers to any gambling or betting activity presented by the Condor Group on the Website for the benefit of the Player;
  
  
• “Applicable Law” refers to the Laws of Malta in relation to the Games offered by Condor Malta;
  
  
• “Website” means the website http://V-Bet.com and all other websites connected to it and accessible via links or other access methods, including the services available through those sites.
  
  

• “Irish Games” refers to the Games provided on the Website that are subject to the Irish License;
  
  
• “Login and Password” refer to the login details and password chosen by the User when registering with Us;
  
  
• “Malta Games” refers to the Games provided on the Website that are subject to the Malta License;
  
  
• “MADRE” means the Malta Alternative Dispute Resolution Entity, the ADR Entity for handling complaints as a second instance;
  
  
• “Player” or “User” means You, the person who has registered with the Condor Group and for whom an Account has been opened;
  
  
• “Player Data” refers to all data we hold in relation to a specific player, including any personal data, gaming data, and account information;
  
  
• “MGA” refers to the Malta Gaming Authority, which is the main regulator of remote gambling operations in Malta;
  
  
• “Relatives” means spouse, partner, parents, children and/or siblings;
  
  
• “Revenue” refers to the Revenue Commissioners, the main regulator of remote bookmaker operations in Ireland;
  
  
• “Services” refers to the Website, Games, and Software. The Services are subject to the following authorizations:
   
    I. Casino games are subject to the Malta License for the following game providers: Quickspin, Merkur, Gamomat, Pragmatic Play, RedRake, Hacksaw, Oryx, Kalamba, Swintt, and Play’n Go.
    II. Sports betting games provided by Altenar are subject to dual licensing: the Malta License governs operations in Malta, and the Irish License governs operations for Irish sports betting players.
  
  
• “Software” means all programs and databases and any other derived content, whether requiring download or not, whether accessed or otherwise used by the Player through the Website, that enables participation in a Game;
  
  
• “Wager” is an agreement between the Player and the Condor Group whereby the Player stakes a certain amount depending on the outcome of a pending matter. A bet may only be offered by the Condor Group to the Player, not vice versa.
   
   
   General
• Use of the Website and the information, materials, and links contained therein is governed solely by the Terms and Conditions set out below (Version No. 15, last updated on 01.09.2023), which constitute the entire agreement between the Player and the Condor Group for the use of the Website, the Software, and the Services.
  
  
• These rules come into force as of 01.09.2023 and replace all previous Terms and Conditions.
  
  
• In the event that the Terms and Conditions are changed and updated to a new version, the Player will not be permitted to play until they accept the newly released version. If the existing Player does not wish to accept the material changes in the new version of the T&Cs, they may withdraw their balance in accordance with the T&Cs originally agreed to. A request to withdraw funds under the originally agreed Terms and Conditions must be submitted to the Support Department via email to support@V-Bet.com.
  
  
• These T&Cs will take effect immediately from the date the Player registers their Account with the Condor Group and/or in case the Player clicks on the checkbox “Yes, I accept the Terms and Conditions.”
  
  
• These T&Cs shall be the official reference source for any complications/disputes related to the use of the Website, the Services, or the Software.
  
  
• All Games played on the Website are strictly subject to the rules specified in these T&Cs.
  
  
• The Condor Group reserves the right to suspend, add, terminate, amend and/or supplement these T&Cs from time to time as it deems appropriate.
  
  
• In the event of modification of these Terms and Conditions, upon logging into their Account with us, a pop-up window will notify the Player that the Terms and Conditions have been updated and they will be asked to accept the updated Terms and Conditions. Any such change will be deemed effective as soon as it is accepted by the Player.
  
  
• We have no obligation to verify whether all Players are using the Website and/or the Software and/or the Services in accordance with the updated rules of these T&Cs. The version published on the Website is the valid version and the one Players must refer to. It is the Player’s responsibility to be informed about the T&Cs and to be familiar with modifications that affect or will affect the Player.
  
  
• In the event that these T&Cs are provided in multiple languages, all versions must reflect the same principles. Notwithstanding the above, if there is any discrepancy between the English version and any other language version of the T&Cs, the English version shall prevail.
  
  
• The Website and/or the Services shall not be used by minors, and any such use must be reported to the police.
  
  
• The Website and/or the Services shall be used only for lawful purposes. The use of the Website for the transmission, distribution, publication, or storage of any material on or through the Website that violates any applicable law or regulation or the rights of any third party is strictly prohibited. This includes (without limitation) the use of the Website or the transmission, distribution, publication, or storage of any material on or through the Website in a manner or for a purpose that infringes copyrights, trademarks, trade secrets, or other intellectual property rights; is obscene or harmful to minors; constitutes an illegal act or harassment; is defamatory or libelous; violates any privacy or data protection law; is fraudulent; or violates any exchange control or gambling law. It is solely your responsibility to determine whether your registration with us and use of the Website are legal.
  
  
• If an audit reveals that false information has been provided or that the website has been misused and/or abused, this will be considered a breach of the Agreement, which gives us the right to immediately cancel the Player's account or impose a fine, along with other actions at our discretion.
    14.1. We have the right to block a Player’s account, cancel payments, and reclaim winnings if we suspect that revenue was generated fraudulently.
    14.2. You may not transfer your account to any third party, including friends or family.
    14.3. Violation of section 14 of the casino rules is punishable by account suspension or a fine, which is charged individually.
  
  
• We may refuse any Player or close any Player Account at our sole discretion and, in such case, we commit to fulfilling any existing contractual obligations unless otherwise directed by relevant authorities or in the case of fraud or other illegal activities.
  
  

• You understand and agree that we cannot provide you with any legal advice or guarantee, and that it is your sole responsibility to ensure that you comply with the laws applicable to you at all times, and that you have the full legal right to open an Account with Us and to participate in the Games we offer. Participation in the Games is entirely at your own discretion, risk, and responsibility. By playing the Games, you acknowledge that you do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.
  
  
• The Player understands and agrees that where reference is made to Condor Group, any direct or indirect liability and all claims of any nature may only be directed by the Player against Condor Gaming or Condor Malta. Any recourse under these T&Cs may only be taken against the entity providing the particular service, depending on the Games being played, and one Condor Group entity shall not be responsible for the actions and/or omissions of another.
  
  
• You may only use the Services if you have reached the legal age as determined by the law of the country in which you reside or from where you are using the Services. Under no circumstances may you use the Services if you are under the age of eighteen (18).
  
  
• The international commission is a standard fee for processing and executing international bank transfers. It ensures the reliability and security of transactions. This fee is required to cover the costs associated with the secure processing and transfer of your funds between banks.
  
  
• You may not use the Services for any business-related use or on behalf of another person. Your use of the Services must be solely for your own personal purposes.
  
  
• We provide Games exclusively through secure networks and may use encryption for usernames and passwords. Therefore, your privacy will be protected to the extent of the technologies available.
  
  

• You hereby understand and agree that the Malta Games provided by Condor Malta on the Website are Games under Type 1 Gaming Services for the casino vertical and Type 2 Gaming Services for the sports betting vertical under license number MGA/B2C/340/2016, and are also subject to the Irish Remote Bookmaker License number 1020370. The Player agrees and acknowledges that Condor Malta shall not be liable for any act or omission, of any kind, relating to the software used to operate the Malta Games and/or Irish Games.
  
  
• You understand that certain games provided by certain game providers may be restricted in your country of residence. The current restrictions for specific countries are listed below.
  
  
• The following territories are restricted for NetEnt games:
    Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Colombia, Croatia, Czech Republic, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, and the United Kingdom.
  
  

• Participation in any Game with real money requires the Player to open and maintain an Account and log into that Account.
  
  
• We will not allow any person to participate as a Player in any Game offered by Us unless that person has personally registered as a Player and holds an Account with Us.
  
  
• A person must complete the Application Form provided by Condor Group, which must include at least the following details in order to open an Account and become a Player:
  
  
• First name
  
  
• Last name
  
  
• Date of birth
  
  
• Email address
  
  
• Phone number
  
  
• Residential address
  
  
• Chosen username
  
  
• Chosen password
  
  
• It is the Player’s responsibility to ensure that their information with Condor Group is kept up to date, especially their address, phone number, and banking/payment details. It is the Player’s responsibility to inform us immediately of any changes to their personal information.
  
  
• Condor Group guarantees Players that their personal data is processed fairly, lawfully, and in accordance with good practice and is collected solely for specific purposes that the Player is aware of and agrees to when choosing to use the Website.
    http://V-Bet.com/privacy
  
  
• You confirm that all the information contained in the Application Form submitted to Us is true, accurate, and complete and corresponds to the name(s) on the credit cards used for deposits and withdrawal of winnings. We reserve the right to cancel your registration and close your Account if any information provided is found to be false, inaccurate, misleading, or incomplete.

• Players may not use the Services offered by Condor Group in any way directly or indirectly associated with money laundering. As soon as the Player opens an Account with Us, they agree to comply with all current anti-money laundering rules and regulations. In short, the Player undertakes not to use funds that are, in any way, the proceeds of crime. If the Player fails to comply with these rules and regulations, we may suspend the Player’s Account pending investigation.
  
  
• Condor Group reserves the right to monitor all transactions to prevent money laundering. Condor Group reserves the right to thoroughly examine, and to the extent possible, investigate the background and purpose of any complex or large transaction, or any transaction that is particularly likely, by its nature, to be related to money laundering or terrorist financing. Condor Group has the right to take any measures and adopt any procedures necessary to verify a Player’s identity. If such identification and verification are not obtained, or if we know or suspect that a transaction may be related to money laundering or terrorist financing, we may refuse to process the transaction, close the Player’s Account, and report the transaction to the Financial Intelligence Analysis Unit in Malta or other relevant authorities.
    See our Anti-Money Laundering Policy.
  
  
• At its sole discretion and without prior explanation, Condor Group reserves the right to reject the registration of any person on its Website for any reason.
  
  

• Condor Group reserves the right to verify the financial solvency of any Player using the information provided during registration or from third-party sources. If a Player’s insolvency is confirmed, we reserve the right to cancel/close their Account and prohibit them from opening another Account on the same Website.
  
  

• Account verification is a mandatory procedure for all casino users. Verification is free and must be completed immediately after registration.
  
  
• After receiving your first winnings, you must make a payment in order to complete verification.
    36.1. Verification is conducted for security and identity confirmation to ensure that legitimate account holders receive their funds.
    36.2. The verification process is a standard part of the casino’s policy and is mandatory for all users without exception.
  
  

• Account processing and opening is granted only to persons over the legal age of eighteen (18) and is prohibited for residents of the USA or any other country where such accounts are illegal.
    We do not allow account creation for persons who are politically exposed persons (PEPs), close family members of PEPs, or close business associates of PEPs. A PEP is defined as a person entrusted with a prominent public function in any jurisdiction. It is the Player’s responsibility to determine whether account processing and opening is permitted in their jurisdiction.
    You are aware that access to and use of the Website or Services may be illegal in certain countries. You are solely responsible for determining whether your use of our Website complies with applicable laws in your country, and you confirm that gambling is not illegal in your territory of residence or usage.
  
  

• Players may be age-verified within seventy-two (72) hours from the time they make their first deposit. If age verification is specifically requested and not completed within this time, the Player’s Account may be suspended and no further gambling will be allowed until age verification is successfully completed. The Company reserves the right to withhold any funds in the Account until all required verifications are completed. If a Player is found to be under eighteen (18) years of age, their deposits shall be returned and any bonuses and winnings shall be voided.
   
   
   
   Multiple Accounts
• Players are strictly prohibited from selling, transferring, and/or acquiring Accounts to or from other Players.
  
  
• Players are prohibited from transferring funds to other Players’ Accounts.
  
  
• Condor Group reserves the right to deny or revoke, for any reason it deems necessary, any or all Player screen names and/or usernames, whether before, during, or after those names have been issued or approved.
  
  
• In the event the Player’s Account is found to be in breach of these Terms and Conditions, we will offer the Player an opportunity to create a new screen name and/or username.
  
  

• The Player may change their password at any time. Players are encouraged to select a secure and unpredictable password for safety reasons (e.g., six (6) characters and two (2) alphanumeric characters). It is advised not to use obvious dictionary words (e.g., “password”), consecutive numbers or letters, or easily guessed personal information such as children's names. The password must not be the same as the username, name, or email address, and should not be reused when creating a new password.
  
  
• It is the Player’s responsibility to ensure the confidentiality of their username, password, and security details. If there is a concern that such details are no longer secure, the Player must notify us immediately, after which new credentials may be issued. Any future transaction using the previous details will be considered void.
  
  
• Condor Group is in no way responsible for any third-party access to an Account and shall not be held liable for any loss incurred due to the unauthorized use of a Player’s username and password, unauthorized access, and/or any transaction where the Player’s credentials were correctly registered.
  
  
• Condor Group shall not be liable in any way if the Player forgets, misplaces, or loses their password, except in the case of an error on our part. At no time during the relationship with the Player will we be responsible for storing the username or password.

• Each Player may open only one Account per person, household, IP address, and email address. The use of more than one Account per individual is known as “multi-accounting” and is strictly prohibited.
  
  
• If we suspect that a Player is opening multiple accounts using similar or identical names, addresses, phones, emails, dynamic IP addresses, computers, or other devices with the intent to defraud or cheat, we reserve the right to close any or all accounts at any time and to cancel all transactions and bets, void winnings, and remove bonuses from all relevant accounts.
  
  
• If we suspect that a Player is acting as part of a collusion with the intent to defraud, using identical or similar personal and technical data and behavior patterns, we reserve the right to block the accounts involved. After an internal investigation, we may permanently close any account, cancel all transactions and bets, void winnings, and remove bonuses.
  
  
• Condor Group reserves the right to block participation in regular or tournament play and/or withhold prize distributions in cases where evidence of multi-accounting or collusion arises.
  
  

• Deposited funds must be used for placing bets. Any suspicious activity on a Player’s account may lead us to report the Player to the MGA or other relevant authorities, freeze the funds, or even close the account.
  
  
• In the case of misuse and/or abuse of the Website and/or Software, we reserve the right to close or block the Player’s account in question until the matter is resolved between Us and the Player.
  
  

• If the Player does not log in using their username and password for thirty (30) consecutive calendar months, the account will be considered “dormant.”
  
  
• If the Player does not log in for twelve (12) consecutive calendar months, the account will be considered “inactive.”
  
  
• If a Player’s account remains inactive (i.e., no login via the website) for over 12 months, we may begin charging a monthly maintenance fee of €5, starting from the 13th month of inactivity.
  
  
• After 12 months of inactivity, we will send a reminder email to the address registered in the Player’s account.
  
  
• The Player will have 30 days to log in and/or withdraw funds.
  
  
• If no login occurs within that period, €5 may be deducted monthly from the deposited funds or, if unavailable, from bonus funds.
  
  
• If the balance is less than €5, the full amount may be deducted.
  
  
• These fees will not be charged during periods of self-exclusion and will resume 30 days after the end of the self-exclusion period.
  
  
• No administrative fee will be charged if a Player seeks to reactivate their account.
  
  
• For dormant, inactive, closed, blocked, or self-excluded accounts, funds may be recovered by sending an email to the Company at support@V-Bet.com.
  
  
• For funds deposited or won in connection with Malta Games, if no transactions have occurred for thirty (30) months, the balance will be:
  
  
• Returned to the Player, or
  
  
• If the Player cannot be located after exhaustive attempts, used to fund Responsible Gaming initiatives, but only after five (5) years from the last notice sent to the Player stating that the funds remain unclaimed and will be reallocated.

• The casino may charge a currency exchange fee if your winnings exceed €4,000, to convert your winnings into the local currency of your country.
  
  
• A Player may also choose to close their account for a defined or indefinite period by submitting the form found on our Responsible Gaming Policy page.
  
  
• If no reason is provided for closing the account, we will explicitly ask whether the request is related to possible gambling problems. Therefore, if the reason for closing the account is related to gambling addiction, the Player must indicate this. Any such closure will only apply to the brand specified by the Player. A Player who closes an account due to gambling addiction must not open or attempt to open a new account under the Company’s brands.
    We will not be held liable for any direct or indirect consequential damages if a person manages to open a new account. We reserve the right to close any account opened in violation of this rule at any time.
  
  
• In the event of Player Account cancellation, the Player will be allowed to withdraw any remaining balance in the account.
  
  
• If we close a Player’s account and terminate the agreement due to multi-accounting, collusion, cheating, fraud, or criminal activity, or breach of this Agreement, then:
  
  
• the Player’s account balance,
  
  
• any approved but unpaid withdrawals, and
  
  
• any jackpot winnings
   will be non-refundable and considered forfeited to the extent of any claim the Company may have against the Player on the date of such closure.
  
  

• All payments to and from the Account must be made in the currencies available on the Website, and all payments must come from a payment source where the Player is the account holder.
  
  
• V-Bet accepts payments in currencies other than euro. Any payment received in a non-euro currency will be converted to euros at the prevailing exchange rate determined by us. We reserve the right to charge a foreign exchange premium.
  
  
• Any reference to an amount in EURO (€) includes the equivalent in other currencies. Any promotional reward will be credited in the amount equivalent to euros at the time of crediting.
  
  

• Condor Group will maintain a secure record of all registered Players at all times and ensure the security of all accounts.
    http://V-Bet.com/privacy
  
  

• Condor Group does not accept cash deposits from a Player. Funds may be received from the Player only via payment methods listed on the corresponding pages of the Website, which may be updated from time to time.
  
  
• Currently, deposits can be made using payment cards like Visa and Mastercard. Alternatively, deposits can be made via bank transfer or payment service providers, including:
  
  

• Condor Group does not impose any administrative fees for deposits or withdrawals. The Group is only responsible for fees charged by its own payment providers related to deposits/withdrawals.
    Any other fees or charges related to these transactions imposed by the Player’s payment provider (e.g., bank, e-wallet) are the Player’s responsibility, based on their contractual relationship with the provider.
  
  
• By accepting this Agreement, the Player authorizes us to periodically conduct checks (at our discretion or upon request of a third party) to verify the Player’s identity and the existence of funds in their account.
  
  
• The Player certifies that funds used to play the Games on the Website do not originate from any illegal sources.
    By playing on V-Bet, the Player declares they will not use the Website or Software to process illegal funds.
    The Player agrees not to use the Website/Software for illegal or fraudulent purposes (including money laundering), in accordance with the laws of any jurisdiction governing the Player.
    We reserve the right to block or suspend the User’s Account if we have the slightest doubt regarding the legality of the funds used for gambling.
  
  
• All payments and account credits must be made exclusively by the account holder.
    Third-party use for such transactions is strictly prohibited.
    Violation of this rule may lead to account blocking without prior notice.
  
  
• In accordance with applicable laws and licensing conditions imposed by the jurisdictions in which we are licensed, Player funds are protected in case of insolvency by being held in segregated client accounts with a designated bank.
    However, in certain situations, such funds may still be considered part of the Company’s assets in the event of insolvency.
  
  
• As required by local laws or tax authorities, the Player is solely responsible for reporting any winnings and losses resulting from the use of our Website.

• The Player understands and acknowledges that, by playing Games offered by Us, there is a risk of losing the funds deposited in their account.
    If a Player does not accept this risk, they should refrain from using the Website in the future.
  
  
• Players should not treat Condor Group as a financial institution and should not expect any interest on their deposits.
  
  
• Notwithstanding the above, Condor Group declares that if any interest is payable, it will be credited only to that Player’s Account.
  
  

• The Player may at any time request to withdraw all or part of the existing balance in their Account, provided that all payments have been verified and all deposited amounts are cleared.
    A Player may only have one withdrawal request at a time — meaning only one pending withdrawal may exist on the Player’s Account.
    The minimum withdrawal amount is €20 (twenty euros).
    All expenses related to the withdrawal request are to be borne by the Player.
  
  
• Condor Group will aim to process withdrawals within twelve (12) hours from the time of request but is not liable for any specific timeframe.
    We are not responsible for any additional processing time imposed by the Player’s payment service provider.
  
  
• The Company reserves the right, at its sole discretion, to request documents to verify:
  
  
• the identity of the registered account holder;
  
  
• the account holder’s authorization to use a particular card; and/or
  
  
• any facts and information provided by the Player to the Company.
  
  

• Condor Group reserves the right to request identity verification documents at any time to ensure that:
  
  
• winnings are paid to the correct person, and
  
  
• the Player’s use of the Account complies with the Agreement.
  
  

• a notarized ID or certified equivalent;
  
  
• a notarized proof of address, such as a utility bill or bank statement not older than 2 months;
  
  
• a notarized proof of bank details, confirming the deposit or withdrawal account is in the Player’s name; and/or
  
  
• phone number verification.
  
  
• If the Player fails to provide the requested documents within 30 days from the date of the request, we may close the Player’s Account, and the withdrawal request and/or any winnings may be forfeited.
    This also applies if the Player has provided false or misleading information.
    Providing an invalid phone number may also delay withdrawals.
  
  
• For the first withdrawal request after registration, the Player may be required to verify their identity by submitting copies of identification documents.
    If we request such documents, the withdrawal request will not be processed until we receive and verify the documents.
  
  
• If the total value of all withdrawals since registration reaches €2,000 (or equivalent in other currencies), or if a single withdrawal of that amount is requested within 24 hours, we will require identity, age, and residency verification before processing

• Withdrawal requests are processed immediately. Condor Group has a target processing time of twelve (12) hours, but is not liable for meeting any specific timeframe.
  
  
• Withdrawals from a Player’s Account can only be made to the registered account holder and under the terms specified on the Website.
    Withdrawals will be processed via the same method used for deposits, unless the payment method used (e.g., Mastercard) does not allow refunds via the same route.
    In such cases, the withdrawal will only be processed after confirming that the alternative method belongs to the same account holder.
  
  

• The casino account holder agrees to pay all required service fees and/or charges required by the casino’s terms.
    You are solely responsible for making timely payments.
    Once you make a payment, you cannot withdraw or reverse it.
  
  
• The Player acknowledges and agrees that we or a payment processor acting on our behalf will handle all financial transactions.
    The Player further agrees that the payment processor may withhold any payment if it has reason to believe the Player is or was involved in fraudulent, collusive, illegal, or improper activities.
  
  

• The Player must reimburse us for the reversed payment and
  
  
• Cover all costs incurred in the recovery process.
  
  

• The Player acknowledges and agrees that Rembrandt Casino (operator of V-Bet) may, at its sole discretion, impose a maximum payout limit of €5,000 (or equivalent) per month.
    V-Bet may:
  
  
• Pay the withdrawal in full, or
  
  
• Split it into installments over the month.
  
  

• All withdrawals on the platform are subject to an international processing fee, as the platform is registered in the United States.
    Users withdrawing to bank accounts in other countries must cover this bank charge, which ensures security, speed, and reliability of each transaction.
  
  

• If a withdrawal was approved but cannot be completed due to:
  
  
• Incorrect bank details provided by the Player,
  
  
• Account closure, or
  
  
• Rejection by the receiving bank,
  
  

• In line with our AML (Anti-Money Laundering) procedures and to reduce the risk of our operations being misused:
  
  
• Only known individuals are allowed to place bets.
  
  
• No cash deposits or withdrawals are accepted.
  
  
• We reserve the right to limit bets without prior notice.
  
  
• All betting activity is monitored for irregular patterns.
  
  
• All withdrawal requests are manually verified to ensure that payouts match the original deposit method, whenever possible.
  
  
• Players who deposited but did not place any bets, or who deposited only to receive free spins, may not withdraw funds.
    The Player must have wagered at least the deposited amount before requesting a withdrawal.
  
  
• No withdrawals will be accepted if more than three (3) months have passed since the last successful deposit.
    In such cases, a new minimum deposit is required.

• Bonus credits may be added to a Player’s account as part of a marketing campaign.
  
  
• Bonuses are governed by separate Terms and Conditions:
  
  
• Casino Bonus Terms and Conditions
  
  
• Sports Betting Bonus Terms and Conditions
  
  

• If funds are mistakenly added to a Player’s account, the Player is responsible for notifying us of the error without delay.
    Any winnings gained as a result of the error and before we are notified will be considered invalid and must be returned to us.
  
  
• Any bet that is settled incorrectly — whether due to a technical fault or an incorrect result entry — will be adjusted in accordance with the rules set forth in these Terms and Conditions.
   
   
   
   
   Technical Downtime and Errors
  
  
• V-Bet is not responsible for any downtime, server outages, or other technical interruptions, delays, or disruptions that may occur while You are using the Website or services/products.
    If we determine that a refund is appropriate, it will be made on a case-by-case basis at our sole discretion.
  
  
• Additionally, we shall not be held liable for any damage or loss resulting from or in connection with:
  
  
• Any website/server downtime,
  
  
• Data loss or corruption,
  
  
• Communication failure,
  
  
• Misuse of the Website by others, or
  
  
• Any other interruption or damage.
  
  

• If a game starts but fails to complete due to a system error on our part, we will:
  
  
• Refund the stake to your account, or
  
  
• If the account no longer exists, make the payment by an approved method.
  
  

• Credit the monetary value of the remaining game credit back to your account, or
  
  
• Pay it by an approved method if the account no longer exists.
  
  
• If a game begins but is aborted due to a network error or system malfunction, we will:
  
  
• Refund the amount wagered, and
  
  
• If the game was completed on our server side, it will be considered fully completed, including:
  
  
  • Deduction of the wagered amount,
    
    
  • Crediting of any winnings,
    
    
  • Including bonus game winnings resulting from the aborted game.
    
    
• If our system malfunctions, all affected bets will be declared void.
  
  
• If, due to a technical error, winnings are not credited to your account, you must stop playing immediately and contact us so that we can examine the game transaction and correct it accordingly.

• Condor Group is not responsible for any changes to a Player’s account balance resulting from unauthorized access or if another person uses the Player’s username and password to participate in the Games.
  
  

• Players may only use their own credit/debit cards to make payments into their casino account.
    V-Bet reserves the right to:
  
  
• Close any account,
  
  
• Ban a Player, and
  
  
• Withhold funds
   if there is reasonable suspicion that the Player is involved in fraudulent activities such as:
  
  
• Using stolen or forged cards or account numbers,
  
  
• Forgery,
  
  
• Collusion, or
  
  
• Submission of fraudulent or stolen documents.
  
  

• V-Bet guarantees the security of all financial information and documents related to the Player, whether the documents are:
  
  
• Directly related to the Player’s transactions with V-Bet, or
  
  
• Provided to relevant tax authorities.
  
  

• The Player acknowledges that V-Bet reserves the right to request proof of payments into the Player’s account at any time, particularly when alternative payment methods are used.
    V-Bet also reserves the right to request the Player’s bank account numbers at any time

• The Player may, by written or electronic notice to V-Bet, or by submitting a request through the Responsible Gaming Policy page, make use of various financial protection features offered under our Responsible Gaming Policy.
  
  
• The Player may request, via written/electronic notice or through the Responsible Gaming Policy page, to enable the following features:
  
  

• Customers are fully responsible for paying any taxes or fees applicable to any income generated from using the casino website.
  
  

• A request to shorten or revoke a defined self-exclusion will only take effect 24 hours after the Company has received it.
  
  
• A request to shorten or revoke an indefinite self-exclusion will only take effect 7 days after we receive it.
  
  
• A request to increase or revoke a limit will take effect 24 hours after receipt.
  
  
• A request to decrease a limit or extend an exclusion will take effect immediately upon receipt.
  
  
• The Company will not accept a bet from a Player that violates any limit or exclusion previously set by the Player under this Agreement.
  
  

• All bets are accepted only in accordance with these Terms and Conditions.
  
  
• A bet is considered accepted only when it is registered on V-Bet's server.
    If you are unsure whether a bet was accepted and is valid, you are advised to check your transaction history.
  
  
• V-Bet reserves the right to:
  
  
• Reject or limit any Player’s bets at its sole discretion and without prior explanation;
  
  
• Refuse account registration.
  
  

• Close the Player’s account, and
  
  
• Refund any existing bets.
  
  
• The customer may not change or cancel any bet once it has been placed.
    We also reserve the right to cancel any online bet that violates any rules set out in these Terms and Conditions.

• Bets placed on games cannot be cancelled if they are already registered on V-Bet’s servers.
  
  
• Condor Group reserves the right to cancel any Game, either before it starts or while it is ongoing.
  
  
• If a Game is cancelled before the official start time as stated on the Website, the Player’s buy-in and entry fee will be refunded to their account, and the Player will return to their previous status.
  
  
• If a Game is cancelled after it begins but before the result is determined (e.g. due to a technical failure or other unforeseen event, whether under Condor Group’s control or not), the Player’s wager will be refunded, and the account will be restored to its previous state.
    If the Player had any accumulated credit at the time of failure, the monetary value of the credit will be credited back to the account or paid out using an approved method if the account no longer exists.
  
  

• Once games are completed, the results cannot be changed or canceled.
    We reserve the right to accept, reject, or partially accept the results.
  
  

• The maximum amount accepted for bets or payouts in other currencies is determined based on the EUR exchange rate as defined by the Company on the day the bet is placed.
  
  
• The Company will only pay winnings to the name and address of the account holder, as stated in the Company’s records.
    Winnings will be credited to the user’s account after the final result is confirmed.
  
  
• A game is considered won if it appears on the Player’s game history or is stored on the Company’s servers.
  
  
• If a Player wins €2,500 or more, they agree to grant the Company exclusive, permanent, and irrevocable rights to use their name, photo, and likeness for marketing and promotional purposes, including online.
  
  
• The Player agrees that the Company may announce winners on the Website by displaying their username and the amount won.
  
  

• The Player understands and agrees that V-Bet's server logs will be the final authority in determining participation, gameplay, circumstances, and outcomes.
    Any dispute between the Player and the Company will be resolved based on these logs.
  
  

• V-Bet has a zero-tolerance policy toward unfair play, bonus abuse, player collusion, and fraudulent activity.
    If we determine that a Player has cheated or attempted to defraud V-Bet or other Users (including manipulation or payment fraud), or if there is suspicion of:
  
  
• Stolen credit card use,
  
  
• Collusion,
  
  
• Chargebacks, or
  
  
• Money laundering,
  
  

• V-Bet shall not be held liable for any loss or damage suffered by the Player due to the above practices, and all actions taken will be at our sole discretion.
  
  
• We reserve the right to take legal action for any fraud involving online financial transactions or bet manipulation.

• Some areas of the Website may from time to time feature promotions, tournaments, or similar activities offered by us or third parties.
    All additional terms for participation in such events will be specified in the corresponding section of the Website ("Participation Terms").
    By entering or taking part in any promotion, tournament, or related activity, the Player agrees to be bound by those Participation Terms in addition to the general Terms & Conditions.
    In case of a conflict between the Participation Terms and the general T&Cs, the Participation Terms shall prevail.
    V-Bet reserves the right at any time and without notice to remove, modify, or add promotions or tournaments without liability to the Player.
  
  

• The Player agrees not to abuse the ability to open an account in order to benefit from bonus credits or other promotional offers.
    In case of abusive behavior related to bonuses or promotions, V-Bet reserves the right, at its sole discretion, to:
  
  
• Terminate or block the Player’s account, and/or
  
  
• Void all records associated with such account.
  
  

• Making large deposits solely to maximize bonus value repeatedly.
  
  
• Excessive or intensive use of bonuses by professional players.
  
  
• Using minimal deposit strategies until high-value bonuses become available.
  
  
• Withdrawing funds immediately after receiving a large bonus and meeting wagering requirements.
  
  
• Switching games frequently to reduce risk while clearing wagering requirements.
  
  
• Exceeding the maximum bet limit during bonus play.
  
  

• Confiscation of funds,
  
  
• Reversal of deposits,
  
  
• Account closure, or
  
  
• Other appropriate actions.
  
  

• Regarding the specific terms of promotions and special offers, we further reserve the right to:
  
  
• Withhold any withdrawal amount exceeding the original deposit,
  
  
• Reject, reverse, or amend any bonus-related winnings or policies if we suspect abuse of:
   
    i. Bonuses
    ii. Promotions
    iii. Any special rules for current or new games.
  
  

• We may consider a Player's behavior to be "abusive" if they engage in any of the following:
  
  
• Registering with false or incorrect information.
  
  
• Creating multiple accounts or using software to hide their IP address (unless pre-approved by email).
  
  
• Depositing from accounts not registered in their name.
  
  
• Playing from prohibited countries or where online gaming is illegal.
  
  
• Sharing payment methods between Players (e.g., same Neteller account).
  
  
• Letting others access their account.
  
  
• Abusing bonus mechanics, e.g.,:
  
  
  • Placing large bets exclusively to clear bonus wagering,
    
    
  • Using betting patterns that exploit risk-free play,
    
    
  • Switching games after a big win with bonus funds,
    
    
  • Registering in other casinos or software providers known for past abuse,
    
    
  • Filing chargebacks or continuous refunds through reward programs.
    
    

• If, after review, we determine that a Player is guilty of bonus abuse, we may take the following actions at our sole discretion:
  
  
• Seize all funds in all associated accounts.
  
  
• Cancel pending bonuses or winnings.
  
  
• Immediately close abusive accounts.
  
  
• Ban the Player from future promotions.
  
  

• By using our Website, You are granted a personal, non-exclusive, non-transferable license to use the Software, in accordance with these Terms and Conditions.
  
  
• The Player must not perform any action or behave in any way that could harm V-Bet’s reputation.
    The Player acknowledges that using the Website, Games, and/or Software is entirely at their own risk.